ServiceOttawa – get online, not in line

Ottawa – Accessing City information and services is now easier for Ottawa residents and businesses as the first phase of ServiceOttawa went live on ottawa.ca today.

ServiceOttawa is making it easier for residents and business owners to access City services and information online instead of in person or over the phone,” said Mayor Jim Watson. “By investing in these technologies, we are able to deliver the services residents need while saving taxpayer dollars. ServiceOttawa allows our citizens to get online, not in line.”

Transactions such as searching, booking and paying for last-minute ice time, reporting graffiti, requesting recycling bins and obtaining PIN and barcodes for recreation program registration are now available through the ServiceOttawa gateway on ottawa.ca.

“This ServiceOttawa launch is the first in a series of technology improvements that will benefit our residents,” said Councillor Tim Tierney, Chair of the City’s Information Technology Sub-Committee. “As more services are added online and our new client-service software is fully implemented, residents will experience more consistent service in all of their interactions with the City.”

The enhanced website also offers virtual tours of rental spaces in City facilities, allows residents to check the status of their service request, and makes ottawa.ca easier to use from a mobile device with streamlined navigation.

ServiceOttawa is entering the second year of its mandate to implement new technologies and procedures to ensure residents receive high-quality, timely services that save the City money.